Refund policy

At Woofly, customer satisfaction is our highest priority. We understand that sometimes a product may not meet expectations, and we are committed to providing a clear and straightforward return and exchange process. Eligible items may be returned within 30 days of delivery, provided that they are unused, in their original packaging, and in the condition in which they were received. Certain items, including perishable goods or opened personal care products, are not eligible for return for safety and hygiene reasons.

To initiate a return or exchange, customers should contact our Customer Support team at info@trywoofly.com. Our team will provide detailed instructions and, if applicable, a return authorization to ensure the process is handled efficiently. Upon receipt and inspection of the returned item, we will issue a refund to the original payment method within 5–10 business days. Refunds will be applied for the product price only; shipping charges are non-refundable.

For customers wishing to exchange an item, our team will assist in coordinating the replacement to ensure you receive the correct product in a timely manner. We reserve the right to decline returns or exchanges that do not meet these criteria. Our goal is to make every transaction seamless while maintaining the integrity and quality of the products we provide to our customers worldwide.

Legal Name: RUNICON LTD
Business Address: 13 BARNSOLE ROAD GILLINGHAM ENGLAND ME7 4DJ
Business number: 17181896
Support email: info@trywoofly.com